Privacy Policy

Welcome to Hena Jewellers. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

When you visit our store or website, purchase our gold, silver, or diamond jewellery, or sign up for custom orders, we may collect various types of information, including:

• Personal Identification Info: Name, email address, phone number, and shipping/billing address.
• Transaction Data: Details about payments and products you have purchased from us.
• Custom Request Data: Design preferences, measurements, or notes provided for bespoke jewellery creation.

We use the information we collect in various ways, including to:

• Process and fulfill your jewellery orders and custom design requests.
• Send you order confirmations, shipping updates, and hallmarking certificates.
• Provide customer support, address queries, and handle warranty or maintenance requests.
• Improve our website functionality and enhance your shopping experience.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. All online transactions are encrypted and processed through secure gateway providers.

If you have any questions about this Privacy Policy, our data practices, or your dealings with our website, please feel free to reach out to us: